Refund policy

30-day returns

If something isn't right, contact us within 30 days of delivery and we'll sort it out.

Damaged, defective or wrong item

Send us your order number and a photo of the problem. We'll send a replacement or give you a full refund, your choice. You won't pay anything for return shipping in this case, and in many cases we won't ask you to send the item back at all.

Changed your mind

That's fine too. The item needs to be unused and in its original packaging. Contact us first and we'll send you the return address and instructions. Please don't send items back without contacting us, because we can't match packages that arrive without a return request. Return shipping for change-of-mind returns is paid by the customer.

Refunds

Once we receive and check the return, we'll email you and refund the original payment method. Your bank or card issuer may take 5 to 10 business days to show the refund.

Cancellations

You can cancel an order free of charge until it has shipped. If an order can't ship within 30 days, we'll let you know by email and you can choose to wait or cancel for a full refund.